Toolbox

Professional Experience

Entegral (Enterprise Holdings) / St. Louis, MO

Senior User Experience Designer – 4/19-Present

• Perform research and facilitate user experience design for tech subsidiary of Enterprise, disrupting the auto collision industry (software used by repair centers, insurance companies and consumers)

• Plan research sessions with internal teams (product managers, product owners, developers and UX team members)

• Lead user interviews and usability tests; synthesize results and communicate with appropriate teams

• Facilitate proto-persona workshops with internal teams, and consolidate findings into persona format; created and maintain company-wide persona library

• Facilitate other design exercises with internal teams, as needed

• Create prototypes of varying degrees of fidelity, including paper/pencil sketches, whiteboard sketches, low fidelity interactive wireframes, as well as high fidelity prototypes and comps

• Work closely with distributed UX team, collaborating on solutions and ensuring consistency of design patterns within a larger ecosystem of products

• Mentor team members and evangelize company-wide for UX best practices

FEDERAL RESERVE BANK OF ST. LOUIS (Under Contract to Signature Consultants) / St. Louis, MO

Senior User Experience Specialist – 4/18-4/19

• Collaborated with business analysts, developers, QA, and stakeholders to design user interfaces for web applications supporting the U.S. Treasury

• Created prototypes of varying degrees of fidelity, including paper/pencil sketches, whiteboard sketches, and detailed low and high fidelity interactive prototypes

• Performed heuristic design reviews of existing applications, including touchpoints/flows between applications

• Maintained style guide; worked toward scaling it up to a design system to support a portfolio of applications

• Assisted with the organization’s agile transformation, particularly the role of design supporting agile development; identified design process inefficiencies and worked across teams to streamline practices

• Evangelized the UX role and advised on UX best practices

MARITZ MOTIVATION SOLUTIONS // St. Louis, MO

User Experience Designer – 7/14-4/18

• Collaborated with product managers, business analysts, developers, QA, and stakeholders to design highly user-friendly and visually appealing interfaces for client-facing platforms/products and internal applications

• Created iterative deliverables in an agile development environment: journey maps, user flows, sketches, wireframes, prototypes of varying fidelity (with a specialty of interactive wireframes in Axure), and high fidelity visual design

• Planned and performed user and stakeholder interviews, user observations, task analysis, and moderated usability testing sessions with users and stakeholders on existing software, wireframes, and prototypes

• Led and assisted with discovery sessions and other design exercises

MARITZ TRAVEL // St. Louis, MO

Senior Interactive Designer – 10/11-7/14

• Team leader overseeing interaction design, visual design, usability, and front-end development for all of Maritz Travel’s interactive/digital offerings

• Designed and provided front-end development for client-facing promotional and registration web sites, HTML e-mails, proposal responses, and internal projects (including native and web-based applications for desktop and mobile)

• Led complete redesign of company’s core product for group travel registration

• Mentored team and managed team workload; responsible for 100+ projects per year

• Authored and maintained team standards, best practices, and product documentation

• Involved in high-level strategic discussions regarding business unit product offerings

MARITZ MOTIVATION SOLUTIONS // St. Louis, MO

Senior Interactive Designer – 1/10-10/11

• Worked with project managers and developers to produce full-scale web sites and HTML emails in support of sales incentive and employee engagement programs

• Provided information architecture, user flows, visual design, and front-end development support

CENTENE CORPORATION // St. Louis, MO

Web Designer – 5/09-12/09

• Led all aspects of interaction design, visual design, usability, and front-end development for healthcare plans' web portal sites

MARITZ TRAVEL // St. Louis, MO

Interactive Designer – 5/05-5/09

• Created design comps and Flash animations, and provided front-end development for informational and registration web sites and HTML emails in support of group travel programs, RFP responses, and internal projects (native and web-based applications)

Systems Project Manager – 11/02-5/05

• Directed large-scale web projects from start to finish

• Gathered and documented project requirements, developed and managed project budgets and timelines

• Collaborated with project teams consisting of designers, developers, developers, and testers

Copywriter – 5/98-11/02 (Lead Copywriter – 7/00-11/02)

• Researched, wrote, edited, and proofread promotional copy for print collateral materials and web sites in support of group travel programs

Education

TRUMAN STATE UNIVERSITY // Kirksville, MO

Bachelor of Arts, Communication: Media, 1993